www.airsoft-play.com is property of :


11, Bld Frédéric Mistral 13830 Roquefort La Bedoule - France

RCS MARSEILLE 837 991 348 00017

N° TVA : FR 30 837 991 348

Contact : contact@airsoft-play.com

Publication manager : M. Grazi

Web Hosting by :

SAS au capital de 10 069 020 € 

RCS Lille Métropole 424 761 419 00045 

N° TVA : FR 22 424 761 419

Siège social : 2 rue Kellermann - 59100 Roubaix – France 


As part of its activities, World Exchanges Partner provides its customers or prospects with an e-commerce service through the Airsoft Play brand that it operates. This service is accessible from a computer, tablet or smartphone from the website www.airsoft-play.com. To deliver its service, the Airsoft Play site collects personal data on users. Data collection is carried out on the Airsoft Play website or, where applicable, via other media (phone, email, store, event, social networks, etc.). Airsoft Play undertakes to comply with the provisions of Regulation No. 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of those data.

1. Data collected

We collect and process the following data about you:

Information you send to us. You provide us with your personal information when you complete the contact or customer account registration form. The information you provide to us includes your personal information.

Information We Collect About You. Information collected automatically at the time of your visit. This is usually technical information collected regularly in small files called "cookies". These data are used in particular to trace your journey on the site. They can be used by us to improve or correct your customer experience.

Information We Receive From Other Sources. We will combine the information with the data you provide to us on the one hand and the information we collect about you on the other hand. We will use them for the purposes set out below:

• Site security

• Measure or understand the effectiveness of advertising or marketing actions

• Compliance with our obligations and policy regarding record keeping and information storage

2. Use of information

Your personal or technical data can be used in the following ways:

• Contractual performance between parties

• Fulfillment of a legal obligation

Also the Airsoft Play site is required to collect and record personal data of its customers to carry out the following processing:

• Management of the customer account, shopping cart and orders

• Management of payment or credit transactions

• Managemen of delivery operations

• Customer relationship management (phone / chat / email), order tracking, after-sales service, product returns and refunds

• Management of a loyalty program

• Recording of exchanges between customer service and customer by phone or chat, for service improvement purposes

• Customer satisfaction management (Collection of customer opinions on products, transport and customer service)

• Fight against fraud during the payment of the order and management of unpaid bills after order

• Site administration, statistical operations, analysis, selection and segmentation of customers to improve customer knowledge

• Management of sending commercial offers by electronic means (email, internet browser, social networks, etc.)

• Provision of sharing tools on social networks

• Establishment of contests, advertising and marketing operations

• Sharing of information with business partners

• For processing requiring the collection of consent, the person concerned has the option of withdrawing their consent by making a request via the contact form.

• Financing and credit institutions

3. Disclosure of your information

We may share your information with:

• Business partners, suppliers and subcontractors for the performance of any contract we enter into with them or with you

• Advertisers and ad networks that require data to select and serve ads that are relevant to you and other users. This information does not allow advertisers to identify you, but to target a typical audience based on the data you have provided us.

• Providers of analysis and search engines who can help us optimize the Site.

We may be required to disclose your personal information to third parties:

• To the police authorities in the context of judicial requisitions concerning the fight against fraud

• To customs services in the event of delivery abroad

• In the event of a total or partial sale of our business, your data will be part of the transferred asset

• In the event of a total or partial acquisition of a company, your data will be transmitted to the new entity

4. Data storage

Your personal data is stored on servers located with our subcontractor for a period of 10 years from the opening of the account or 3 years from the last order. The contact details of the external service provider are mentioned in the legal notices and are subject to change without notice.

We do our best to protect your data by:

- data encryption by SSL

The cryptology put in place to protect the transfer of the flow of data between you and our site guarantees almost infallible protection. This protection is certified by a specialized organization and is renewed every year. Despite everything, Internet exchanges are never completely secure, and any transmission of data on our site is at your own risk. Once your information is received, we use security procedures to try to prevent unauthorized access. In the event of a personal data breach that could pose a high risk to your rights and freedoms, you will be informed of this breach as soon as possible.

Responsibility for the choice and confidentiality of the password to access certain parts of the site, is yours. Never disclose it.

- execution of regular backups

Backups of your data are done regularly and are stored on our premises in a secure place.

5. Your rights

Any natural person using the site has the right to exercise the following rights:

• Access rights

• A right of rectification

• A right of opposition and erasure to the processing of their data

• A right to object to profiling

• A right to limit processing

• A right to data portability

Newsletter subscription

You can unsubscribe from our communications at any time by clicking on the unsubscribe link at the bottom of each content page without having to contact us directly.

If you wish to exercise any of these rights, you can do so at any time by writing to us at the address below.

Exercise of law

By post, by writing to us at the following address:


Customer Relations Department

11, Bld Frédéric Mistral 13830 Roquefort La Bédoule - France

By emailing at contact@airsoft-play.com.

By indicating your name, first name, address, email address, customer reference and proof of identity. Airsoft Play will send a response within 1 month of exercising the right. In the event of no response or unsatisfactory response, the person concerned has the option to contact the supervisory authority of their country of residence:

• In France, the CNIL: https://www.cnil.fr/

• In the UK, the ICO: https://ico.org.uk/

• In Spain, AEPD: http://www.agpd.es/portalwebAGPD/index-idfr-idphp.php

• In Portugal, the CNPD: https://www.cnpd.pt/index.asp

• In Belgium, the CPVP: https://www.privacycommission.be/fr

• In Switzerland, PFPDT: https://www.edoeb.admin.ch/edoeb/de/home.html

6. Transfer of responsibility

The Site may, from time to time, contain links to and from the websites of our partners. If you follow a link to any of these sites, please note that they have their own privacy policies and we cannot be responsible for them. We therefore advise you to check the rules applied before submitting personal data to these websites.


In accordance with the law of January 6, 1978 relating to computers, files and freedoms and article 43 of the law of September 30, 1986 as amended, the Airsoft Play site has been declared to the National Commission for Informatics and Liberties (CNIL).


8. Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page. We advise you to consult it regularly to keep yourself informed of updates or changes to our privacy policy.

9. Cookies

This site uses cookies to distinguish you from other users of the site. This allows us to improve the site and provide you with a better experience when you browse it.

Information about cookies

By continuing to browse this site, you agree to cookies being used in accordance with this policy.

• Analytical / performance cookies. These cookies collect information that is used in aggregate form to help us understand how our site is used or to measure the effectiveness of our marketing campaigns, or to help us personalize our sites for you.

• Functionality cookies. These are used to recognize you when you return to the site. This allows us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to the site, the pages you have visited and the links you have followed. We may share this information with third parties (see our Privacy Policy for more information on how we use the information we collect).

Please note that third parties may also use cookies, over which we have no control. These cookies are likely to be analytical / performance cookies or targeting cookies.

Blocking cookies

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, be aware that blocking cookies may limit your use of the site. In particular, you may not be able to access all or part of the site or use all of the functions it contains.

How to exercise your choices, depending on the browser you use?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your preferences in terms of cookies.

For Internet Explorer ™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

For Safari ™: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html

For Chrome ™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

For Firefox ™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

For Opera ™: http://help.opera.com/Windows/10.20/fr/cookies.html

For smartphones:

On iOS: https://support.apple.com/fr-fr/HT201265

On Android: https://support.google.com/chrome/topic/3434352

10. Specific rules concerning bank data:

No banking data passes through Airsoft Play servers. The payment procedure is completely outsourced to PAYLINE.

In order to be able to debit the account during invoicing or to credit it following a return, PAYLINE keeps the bank data associated with the authorization number, the time necessary to complete the transaction (payments after shipment of the goods) and the processing of any complaints (returns, disputes).

If you have chosen to register your bank cards, they are automatically deactivated when the card's expiry date expires.

Bank details and bank card rules

In order to ensure the security of payments, PAYLINE is PCI-DSS certified. This standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data, and thus secure the protection of card and transaction data.

When you place an order by credit card payment at Airsoft Play, our order taking system connects in real time with the PAYLINE system which collects your data and performs various checks to prevent abuse and fraud. The data is stored on PAYLINE servers and is not transmitted to Airsoft Play servers at any time. PAYLINE requests authorization from the bank and sends us a transaction number which allows operations up to the amount of the authorization.

Fight against internet fraud

In order to secure payments and deliveries and ensure optimal quality of service, personal data collected on the site is also processed by Airsoft Play to determine the level of risk of fraud associated with each order and, if applicable, to help modulate the conditions of its execution.

Questions, comments and requests regarding this privacy policy are welcome and should be directed to contact@airsoft-play.com mentioning the subject of your request.